New Patients

Frequently Asked Questions

Find answers to common questions about our services and treatments

General Questions

In most states, including California, you do not need a referral to see a physical therapist. However, some insurance plans may require a referral for coverage. We recommend checking with your insurance provider. We're happy to help you understand your coverage.

Initial evaluations are typically 60-90 minutes, allowing time for a comprehensive assessment and treatment plan development. Follow-up sessions are 45-60 minutes of one-on-one care with your therapist.

Treatment duration varies based on your condition, goals, and response to therapy. Most patients attend 1-2 sessions per week for 6-12 weeks. We'll provide an estimate after your initial evaluation and adjust as needed based on your progress.

Wear comfortable, loose-fitting clothing that allows easy movement and access to the treatment area. Athletic wear is ideal. For pelvic floor therapy, you may be asked to change into a gown or shorts.

Insurance & Payment

Yes, we accept most major insurance plans. We recommend contacting your insurance provider to verify your physical therapy benefits, including copays, deductibles, and coverage limitations. Our staff can help you understand your benefits.

We offer competitive self-pay rates for patients without insurance or those who prefer to pay out-of-pocket. Contact us for current pricing and payment plan options.

Payment (copays, deductibles, or self-pay fees) is due at the time of service. We accept cash, checks, and all major credit cards.

Treatment Questions

Physical therapy should not be painful. You may experience some mild discomfort as we work on tight muscles or restricted areas, but treatment should always be within your comfort level. We constantly communicate with you and adjust techniques as needed.

Pelvic floor physical therapy addresses conditions affecting the pelvic floor muscles, including pain, incontinence, and dysfunction. Treatment may include internal and external manual therapy, exercises, biofeedback, and education. All treatment is performed with your consent and comfort in mind.

Yes, home exercises and self-care activities are an important part of your recovery. We'll provide you with a customized home program that fits your schedule and abilities. Consistency with your home program significantly improves outcomes.

Scheduling & Policies

We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. We understand emergencies happen - please contact us as soon as possible if you need to cancel.

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Extended hours may be available by appointment.

Yes! If you have a preference or specific needs, let us know when scheduling. All our therapists are highly qualified, but we understand the importance of finding the right fit for your care.

Still Have Questions?

We're here to help! Contact us and we'll be happy to answer any questions you have.

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